Immediate danger is not a quote request
Smoke, fire, electric shock or a situation that puts people in immediate danger needs emergency assistance. Move away from the hazard and contact 112 in Portugal. Do not touch damaged or wet electrical equipment, approach fallen wires or attempt a repair. Lisbon Electric is not an emergency service.
Power loss inside or outside the property?
If there is no immediate danger, note whether only your property is affected or whether neighbours and communal areas also appear to have lost power. This observation can help distinguish a possible network issue from an internal fault, but is not a diagnosis. E-REDES provides official information and reporting for electricity-network faults.
Repeated tripping is information, not an inconvenience to defeat
Protection operating repeatedly may indicate a problem that needs professional attention. Do not keep resetting it, force a switch to stay on or bypass protection. Record what was in use and which areas were affected, without opening the distribution board. An electrician can use that history to plan the investigation.
What to establish before an urgent visit
Confirm availability, the call-out charge, what the initial fee covers and whether a repair can be priced after diagnosis. Do not assume that an urgent visit guarantees an immediate complete repair: parts, access or additional assessment may be needed. If the property is rented or managed remotely, identify the person authorised to approve work.
Common questions
What should I do if there is immediate danger?+
Move away from the hazard and contact 112 in Portugal. Do not approach damaged or wet electrical equipment or attempt a repair. Emergency assistance takes priority over arranging electrical work.
Who handles a network-wide power cut?+
Use the official E-REDES fault information and reporting channels for a suspected distribution-network issue. An internal installation fault requires an electrician.